Frequently Asked Questions

1. How does the Toy and Book gift catalogue work?

Your generous contribution allows us to target those most in need and purchase age appropriate toys and books to brighten Christmas for a child that would have otherwise gone without. This year we need to support 14,500 children and can only do that with your help. By making a purchase through our online gift catalogue; for you it saves worrying about shopping centres and queues, but for us it means fewer costs for storage, transport and delivery and ability to target the needs of our kids.

2. What is a Toy and Book Pack?

A Toy and Book Pack is made up of two toys (one big and one small) and two books. We always aim for educational toys and books. It is the gift we give our Learning for Life students and their families at Christmas time. Christmas time is a stressful time, particularly financially, so we hope this eases the burden for these families.

3. What children do you support?

Our Christmas Toy and Book Packs support families on our Learning for Life program. These packs are offered for children aged 0-12 year olds.

4. What is Learning for Life?

Our Learning for Life program provides emotional, practical and financial support to help disadvantaged children and young people with their education. Our support starts in the early years of learning development and continues through primary and high school. Our programs help build skills, knowledge, motivation, self-belief and a network of positive relationships with parents, peers and significant others. This support increases a young person’s likelihood of remaining engaged with school, completing Year 12 and developing realistic and informed study and career pathways for life beyond the school gate.

5. Do all Learning for Life families receive a Toy and Book Pack?

We offer our families the opportunity to order a pack. Depending on their situation that year, they may choose to order or not. We offer all families the right to choose.

6. Why can’t I choose what toy or book to donate?

At The Smith Family our main focus is ensuring that children have the best opportunities in life and are afforded the same rights and expectations as others. Our Learning for Life staff get to know our students and families really well and we want to ensure that the gifts we give are appropriate for the kids receiving them.

7. But I give great gifts! Why can’t I choose?

As Australia’s leading education charity we have relationships with a number of different organisations, including toy companies. You could buy one Barbie doll from off the shelf. However, if you donated the retail cost of that Barbie doll, we could actually buy two! We can get discounted charity purchasing rates and this actually allows your money to go further. We are so grateful for your support of our families and we want to ensure your dollar goes as far as it can.

You can be assured that your money will go to where it is intended. We promise. We’re all about the kids!

8. I’ve bought a gift, when will my recipient receive their e-Card?

If you chose to automatically send the e-card then your recipient will receive it within two hours of the order being completed. If you decided to choose to send the e-card on a particular day then your lucky recipient will receive it before 5am AEST on the chosen day.

9. Someone purchased a Toy and Book gift on my behalf. How do I find out more?

To learn more about the Toy and Book Appeal that supports disadvantaged Australian children each Christmas please refer to our Toy and Book information page.

10. I am having difficulties with the website, who can I contact?

If you have any further questions or would like more information please contact us on 1800 024 069 between 8:30am and 5:00pm AEST Monday to Friday or email supportercare@thesmithfamily.com.au

11. I would prefer to donate a physical gift

You can. Visit our homepage to find about more information about donating a physical toy or book. Check out our gift suggestions to see where the need is greatest.